Warranty

Do OrthoFeet Shoes Have a Warranty?

We stand behind the quality of every pair of OrthoFeet shoes. Our goal is to help you stay active and comfortable in what you love doing most.

If your shoes develop a material or manufacturing fault within 12 months of delivery, we may be able to assist under our warranty policy.

What’s Not Covered

• Products found at OrthoFeet’s sole discretion to be free of material or workmanship defects
• Footwear returned more than 12 months after purchase
• Issues related to size, fit, or style
• Shoes showing excessive wear, misuse, or alteration
• Damage to fasteners, including zips, Velcro straps, buckles and clips, caused by wear, force or accidental damage.
• Normal wear and tear
• Shoes not purchased directly from orthofeet.co.uk
  

How to Request an Inspection

• Email photos of the suspected fault and your original order number to: contact@orthofeet.co.uk
• If we can’t assess the issue from photos, you may be asked to return your shoes for inspection.

Return Requirements

• Your return must include the original order number.
• Shipments without an order number will be returned to the sender without inspection.
• If no return address is provided, the package will be destroyed, and OrthoFeet will not replace its contents.
  

OrthoFeet Is Not Responsible For

• Returns lost in shipping
• Issue due to misuse or warranty guidelines not being followed

Inspection Process

• Once received, your product will be inspected by OrthoFeet.
• If OrthoFeet determines at its sole discretion that a material or workmanship defect exists, we’ll issue a replacement.
• If a replacement is issued, the original product wont be returned

We aim to complete all warranty inspections within 28 days of receiving your shoes.