Returns

Items purchased can be returned within 28 days of purchase using the returns form on your packing slip

• All returned items must be unworn and in their original condition and packaging, in order for a refund or exchange to be processed. If this is not the case, we cannot guarantee your return will be accepted.

• To obtain a refund or exchange, proof of purchase must be provided for the item you wish to return.

• Should you be posting your item, please ensure you use a tracked service as Orthofeet.co.uk is not responsible for any items lost in transit to us.

• You cannot cancel your contract in respect of custom-ordered goods unless they are faulty, damaged upon delivery or the incorrect item has been supplied.

Once your item has been received, a refund or exchange will be processed in up to 10 working days. You’ll be notified by email when your refund or exchange has been processed. Please be advised that refunds can take up to 10 working days to show into your account.

We kindly inform you that we do not offer free returns. If you wish to return your shoes, the cost of return shipping will be the buyer's responsibility. 

Returns Address:

GC Returns

Suite 6 Unit 1

Meadows View

Rhosddu Industrial Estate

Wrexham

LL11 4YL

Missing Returns Forms: 

If you are unable to locate your returns form, please complete our template returns form.

Faults

In order for us to determine whether there is a fault or not, we would need to assess the item. In some instances, products may need to be returned to the manufacturer for assessment. 

Please get in touch with us at contact@orthofeet.co.uk to report a fault. 

Assessments can take a maximum of 28 working days. Should a fault be found, a refund/replacement will be offered.